Download CHN Special Refund Policy: COVID-19.

To obtain refunds for unused, prepaid homestay fees or security deposits, please:

  1. Review the Refund Policy regarding prepaid fees;
  2. Complete the Request for Refund (fillable PDF).

This request form should be emailed to accounts or it can be faxed to our office at 1 866 844 9062.

All refunds are made through our partner, Flywire. You will be contacted by Flywire by email to confirm payment arrangements.

The amount of the refund will be calculated when the application is received.

Canada Homestay Network may deduct the following from the deposit:

  • Unpaid extra nights in Homestay before or after the pre-paid period in Homestay; and
  • Unpaid bills or costs of damages to the host family home or property.

Refunds will be issued only after receipt of a completed Request for Refund form.

Thank you in advance for your kind understanding and cooperation.

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