COVID-19 Client FAQs

[ Last Update 31-Mar-20 4:00 p.m. (PDT) ]

CHN’S RESPONSE TO HOST CAPACITY CHALLENGES

In addition to maintaining host capacity levels in general, CHN is committed to re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays. Also, we are waiving student cancellation fees to support students who do not wish to travel to Canada at this time. Student cancellations, though unfortunate, will have a positive affect on capacity.

We continue to monitor the issue closely, including daily review of host / anticipated-student numbers in every CHN community, and will send immediate updates if your program is affected.

CHN’S “STUDENT CHECK” SERVICE DURING UNEXPECTED SCHOOL CLOSURES

To help keep minor students safe during unexpected school closures, CHN has developed a “Student Check” system wherein at least once per WEEKDAY our staff will check in (by telephone) on the student’s well being. THIS IS AN OPT-IN SERVICE. Hosts are asked to visit http://canadahomestaynetwork.ca/studentcheck/ and fill out the web form to sign-up.

Frequently Asked Questions

NOTE: These are high-level responses in a rapidly-changing situation. Our team is willing to work with you toward custom solutions to meet your specific needs. 

CHN Special Refund Policy: COVID-19

What if a student, host or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

What if a school closes or offers online courses? Will current students be allowed to stay at home all day in the homestay?

Students will be permitted to remain in homestay as long as there is no risk of infection to the host family.

For Minor Students:

Hosts who are not comfortable with minor students home alone during the day will offered relocation or given the option to:

  • Sign-up for CHN’s Student Check service, wherein at least once per WEEKDAY our staff will check in (by telephone) on the student’s well being; or,
  • Have the student stay with a friend during the day.

[ Self Isolation 1 of 2 ] If students ARE REQUIRED to self-isolate for 14 days after entering Canada, can they do it in their homestay?

For Minor Students:

  • CHN cannot be responsible for supervision of minors who require quarantine/isolation outside of hospital, and will not expect hosts to manage this. In this event, CHN would ask the natural parents to come to Canada to be with their child.

For Adult Students: 

  • Adults will need to find their own accommodation outside of CHN’s homestay program, at their own expense.

[ Self Isolation 2 of 2 ] If students ARE NOT REQUIRED to self-isolate after arriving in Canada (i.e. not travelling from a high-impact region), can they join their homestay right away?

If current government and school policies allow students to immediately attend campus upon their arrival, then they can go to homestay as well. However, this is at the sole discretion of their homestay host. If their host declines, the above Self Isolation Part 1 will apply.

Latest Agent Communication [ as of 12-Mar-20 ]

The health and safety of our hosts and students is Canada Homestay Network’s number one priority.

The Public Health Agency of Canada (PHAC) continues to assess the public health risk associated with COVID-19 AS LOW for Canada.

Canada Public Health Agency Latest Information on 2019 Novel Coronavirus ]

New measures have been implemented at many Canadian airports. Measures help to:

  • Identify any travellers (not just from Chinaentering Canada who may be ill
  • Raise awareness among travellers about what they should do if they become sick

In general, when a traveller shows signs of an infectious disease upon arrival in Canada, border services officers, or airport and airline staff contact a PHAC quarantine officer.

The quarantine officer then performs a more detailed assessment. If necessary, the quarantine officer will address the potential public health risk, such as:

  • Ordering the traveller to be transported to hospital to undergo a medical examination
  • Reporting to the local public health authority

Despite the low risk as assessed by PHAC, we cannot compel our hosts to accept students if they wish to cancel their commitments. This may affect homestay capacity.

CANADA HOMESTAY NETWORK’S CURRENT RESPONSE TO 2019 NOVEL CORONAVIRUS

Our client schools are focusing on faculty and student-population awareness regarding prevention, symptoms and what to do if they display symptoms.

Additionally, CHN has committed to:

  1. Re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays resulting from impacts to departure travel arrangements (if/when capacity allows)
  2. Regular review of host volume compared to current/anticipated student numbers in every CHN community to meet or adjust CHN capacity commitments
  3. Waiving cancellation fees and providing full refunds to any students who do not wish to travel or are unable to travel to Canada at this time
  4. Pro-rating fees and providing refunds as appropriate to students who wish to return to their country of origin in case of emergency (excluding non-refundable fees such as registration and custodian registration)
  5. Continuing to provide students and hosts 24/7 in-language support with priority on resolving student / host health questions and concerns
  6. Advising students already in Canada that they avoid non-essential international travel, with the warning that CHN cannot guarantee their existing homestay placement and/or relocation to another CHN family upon their return [ see below for more information ] 

RE: ADVISING STUDENTS ALREADY IN CANADA THAT THEY AVOID NON-ESSENTIAL TRAVEL

Students have been advised that if they travel outside of Canada to any international destination for March Break or any other time while the Canada Public Health Agency is monitoring the 2019 Novel Coronavirus, CHN CANNOT GUARANTEE their existing homestay placement and/or relocation to another CHN family when they return.

If students decide to travel:

  • They must register their trip details with their local CHN relationship manager, including destination and departure / return dates; and
  • Take ALL THEIR BELONGINGS WITH THEM OR STORE THEM IN ANOTHER LOCATION prior to departure.

We continue to monitor the issue closely, and will revise our approach immediately if the Public Health Agency of Canada reassesses the risk in Canada.

Thank you for your continued patience and understanding!

The CHN National Team

Latest Host Communication [ as of 27-Mar-20 ]

SUBJECT: UPDATE: COVID-19 Student Numbers & FAQs [ 27-Mar-20 ]

Thank you for your continued  dedication to your students during this challenging time. Every day new  stories of positivity, resilience and flexibility emerge from our  amazing host community. We’re rising to the challenge, but the  landscape continues to shift.

Approximately 30% of our international students across Canada have returned to their  home country or have confirmed they are leaving by the end of next week.

In  select cases, we’ve reached out to agents and natural parents to  encourage them to bring minor children home while travel is still  possible, this includes:

  • Nationalities that are not affected by travel restrictions; and
  • Students  living in major urban centres and nearby communities where direct  flights to their countries of origin are available (to reduce exposure  and potential issues with unexpected connecting-flight cancellations).

As an increasing number of countries begin to impose travel restrictions,  students who have not yet decided to return home may have difficulty  securing travel arrangements after March 31. If you’ve been discussing  your students’ plans to return to their country, support them staying  with you regardless of school closures, or have concerns about your hosting commitments, please contact your local Relationship Manager as  soon as possible.

For more information, please visit: http://canadahomestaynetwork.ca/host-covid-19/

We continue to monitor COVID-19 and school closures closely, and will  revise our approach immediately as new information becomes available.

To get the latest facts on COVID-19 in Canada, please take moment to  review the Public Health Agency of  Canada’s website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Thank you again for your continued dedication, patience and understanding!

The CHN National Team

Latest Student Communication [ as of 20-Mar-20 ]

***IMPORTANT: If you plan to return to your country of origin, please contact your Relationship Manager as soon as possible. Under the circumstances, there is urgency around making travel arrangements.***

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

WHAT YOU NEED TO KNOW ABOUT COVID-19

  • Please continue to follow the house-rules of your homestay, and respect changes to any rules related to the health and safety of the household.
  • To protect yourself, your host family, and your community, we strongly recommend that you stay home during this time. Social-distancing, if done correctly, can slow transmission from person to person. We are making the same recommendation to your host family.
  • Social gatherings of any kind should be postponed until COVID-19 is under control
  • If you are experiencing COVID-19 symptoms, please follow instructions from the Public Health Agency of Canadahttps://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome. If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.
  • Read all communications from your school and school board CAREFULLY for more information specific to your program and community

FREE WELL-BEING WORKSHOP

One of our partners, Guard.Me, is offering a free one-hour webinar workshop to provide simple tips, practices and ideas on how to support your well-being and keep yourself and your community empowered, nourished and supported.

Students are invited to join on either March 24, March 31, April 2, or April 8 from 12:00pm to 1:00pm EDT or 6:00pm to 7:00pm EDT.

Join the webinar from your computer, tablet or smartphone by clicking on the link below. https://global.gotomeeting.com/join/147544413

New to GoToMeeting? Get the app now and be ready when your first meeting starts:
https://global.gotomeeting.com/install/147544413

We continue to monitor COVID-19 and school closures closely, and will revise our approach immediately as new information becomes available.

To get the latest facts on COVID-19 in Canada, please take moment to review the Public Health Agency of Canada’s website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Thank you for your continued patience and understanding!

The CHN National Team  

If you have additional questions or concerns, please contact your Relationship Manager or email national@canadahomestaynetwork.ca.