COVID-19 Client FAQs

[ Last Update 24-Aug-20 8:00 a.m. (PDT) ]


The current travel restrictions and quarantine requirements related to the COVID-19 pandemic have required CHN to consider options for students to quarantine (self-isolate) on arrival. Our new “Safe Arrival” Protocol outlines expectations of students throughout their journey – from before they leave, while they are en route, on arrival, and guidelines for quarantine (if required).

The protocol also provides guidelines, tips, and resources for hosts to consider when providing homestay during quarantine (if required). Students and their natural parents will also be required to sign this document as a condition of acceptance in the homestay program.

This protocol will be updated as more direction becomes available from the Government of Canada and student countries of origin.

For more information, visit CHN’s “Safe Arrival” Protocol page.


In addition to maintaining host capacity levels in general, CHN is committed to re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays. Also, we are waiving student cancellation fees to support students who do not wish to travel to Canada at this time. Student cancellations, though unfortunate, will have a positive affect on capacity.

We continue to monitor the issue closely, including daily review of host / anticipated-student numbers in every CHN community, and will send immediate updates if your program is affected.


To help keep minor students safe during unexpected school closures, CHN has developed a “Student Check” system wherein at least once per WEEK our staff will check in (by telephone) on the student’s well being. THIS IS AN OPT-IN SERVICE. Hosts are asked to visit and fill out the web form to sign-up.

Frequently Asked Questions

NOTE: These are high-level responses in a rapidly-changing situation. Our team is willing to work with you toward custom solutions to meet your specific needs. 

CHN Special Refund Policy: COVID-19

Download CHN Special Refund Policy: COVID-19

What if a student, host or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

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If you have additional questions or concerns, please contact your Relationship Manager or email