COVID-19 Host FAQs

[ Last Update 31-Mar-20 4:00 p.m. (PDT) ]

We sincerely appreciate your dedication to your students during this challenging time. In light of school closures and tighter government controls, please review the following update.


  • To  protect yourself, your family, your student(s) and your community, we strongly recommend that you stay home during this time. Social-distancing, if done correctly, can slow transmission from person to person. We’ve made the same recommendation to your student(s).
  • Social gatherings of any kind should be postponed until COVID-19 is under control
  • If you or anyone else in your home is experiencing COVID-19 symptoms, please follow instructions from the Public Health Agency of Canada and inform your Relationship Manager of the outcome. If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.
  • To support the move of student classes to online, many Canadian telecommunication companies are waiving data overage fees. Please get in touch with your Internet Service Provider (ISP) before capping your students’ online activity. CHN’S HOST/STUDENT AGREEMENTS PROHIBIT HOSTS FROM DIRECTLY CHARGING STUDENTS ADDITIONAL FEES FOR ANY REASON.


To help keep minor students safe, CHN has developed a “Student Check” system wherein at least once per day (by telephone) our staff will check in on the well-being of students WEEKDAYS during the following weeks: March 30 to April 3, and April 6 to 10.

THIS IS AN OPT-IN SERVICE. Please visit and fill out the web form to sign-up.

If you have concerns about your hosting commitments, please contact your local Relationship Manager and we’ll do everything we can to assist.

We continue to monitor COVID-19 and school closures closely, and will revise our approach immediately as new information becomes available.

To get the latest facts on COVID-19 in Canada, please take moment to review the Public Health Agency of Canada’s website:

Thank you for your continued patience and understanding!

The CHN National Team  

Frequently Asked Questions

What if my student or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

If you have additional questions or concerns, please contact your Relationship Manager.