COVID-19 Student FAQs

[ Last Update 31-Mar-20 4:00 p.m. (PDT) ]

IMPORTANT: If you plan to return to your country of origin:

  • Please take ALL your belongings with you or arrange to store them at an alternate location regardless of your future study plans.
  • Contact your Relationship Manager as soon as possible. Under the circumstances, there is urgency around making travel arrangements.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

Also, please contact your embassy or consulate in Canada to ensure that your presence in Canada is registered and to get additional information related to travel and/or repatriation. For a full list of consulates in Canada, visit the Global Affairs website.

WHAT YOU NEED TO KNOW ABOUT COVID-19

  • Please continue to follow the house-rules of your homestay, and respect changes to any rules related to the health and safety of the household.
  • To protect yourself, your host family, and your community, we strongly recommend that you stay home during this time. Social-distancing, if done correctly, can slow transmission from person to person. We are making the same recommendation to your host family.
  • Social gatherings of any kind should be postponed until COVID-19 is under control
  • If you are experiencing COVID-19 symptoms, please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome. If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.
  • Read all communications from your school and school board CAREFULLY for more information specific to your program and community

FREE WELL-BEING WORKSHOP

One of our partners, Guard.Me, is offering a free one-hour webinar workshop to provide simple tips, practices and ideas on how to support your well-being and keep yourself and your community empowered, nourished and supported.

Students are invited to join on either March 24, March 31, April 2, or April 8 from 12:00pm to 1:00pm EDT or 6:00pm to 7:00pm EDT.

Join the webinar from your computer, tablet or smartphone by clicking on the link below. https://global.gotomeeting.com/join/147544413

New to GoToMeeting? Get the app now and be ready when your first meeting starts:
https://global.gotomeeting.com/install/147544413

We continue to monitor COVID-19 and school closures closely, and will revise our approach immediately as new information becomes available.

To get the latest facts on COVID-19 in Canada, please take moment to review the Public Health Agency of Canada’s website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Thank you for your continued patience and understanding!

The CHN National Team  

Frequently Asked Questions

CHN Special Refund Policy: COVID-19

If I return home, do I need to take all my belongings?

Yes. When you return to your country of origin, please take ALL your belongings with you or arrange to store them in an alternate location (regardless of your future study plans).

What if I have COVID-19 symptoms?

Please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

How can I do my part to stop the spread of the virus?

In order to protect yourself, your host family, and your community, we strongly recommend that you stay home during this time. Social-distancing, if done correctly, can slow transmission from person to person and is currently the only tool available to fight the virus. We hope that you will follow Public Health’s recommendation and do your part to stop the spread of COVID-19.

Can I meet up with a small group of friends at someone’s home?

Even though it can be difficult not to see your friends, all social gatherings should be postponed until the virus is under control. As symptoms often do not show until at least five days after exposure, you cannot know who has the virus. Even if you are young and healthy, please consider your host family and how serious this illness can be for those who are vulnerable, like older people.

What are some activities I can do while schools are closed?

  • Play board games
  • Bake something or cook a meal from your home country with your host
  • Video call your family and friends
  • Work on an art project or craft
  • Do a workout video on YouTube
  • Write in a journal
  • Read a book
  • Organize and clean your room
  • Have an at-home spa day
  • Practice an instrument
  • Help out around the house
  • Ask your host family to teach you about their hobby
  • Meditate
  • Take a free course online
  • Listen to a podcast or audiobook

If you have additional questions or concerns, please contact your Relationship Manager.