How are hosts prepared and supported?
Upon welcoming you to our team of host families, we will be providing you with our Host Guide, to outline the hosting relationship. We host several workshops and orientation sessions per year to inform, engage, and get feedback from our hosts.
Once a match is made, our local relationship managers are there to guide you through the hosting process. From the time you receive the first call about a student, to the pre-arrival orientation session, through to the tearful good-bye, our relationship managers will be available to provide answers, advice, and support.
We also offer an emergency support system, to respond to calls 24 hours per day, seven days per week. You will always be able to get a person on the phone to help.