COVID-19 Agent FAQs

[ Last Update 05-Mar-21 11:45 a.m. (PST) ]


As of February 22, 2021, all travellers arriving to Canada by air, with some exceptions, are required to take a COVID-19 molecular test when they arrive in Canada before exiting the airport, and another test toward the end of their 14-day quarantine period. With limited exceptions, air travellers are also required to reserve, prior to departure to Canada, a 3-night stay in a government-authorized hotel.* CHN will refund these students for any unused nights in their 14-day homestay quarantine due to the 3-night stay in a government-authorized hotel.

*PLEASE NOTE: Minor students are exempt from the government-authorized hotel stay. Minors are defined as students who are under the age of majority in the province in which they land: 17 and under if landing in Toronto, Calgary, or Montreal, and 18 and under if landing in Vancouver. These exemptions were put in place to protect minors travelling without parents or chaperones. Therefore, minors who travel with a parent or chaperone are NOT exempt from the government-authorized hotel quarantine requirements.

Also, all travellers whether arriving by land or air are required to submit their travel and contact information electronically via ArriveCAN, including a suitable quarantine plan, before crossing the border or boarding a flight.

Here is a quick summary of what is required before students depart for Canada:

    1. Adult students and accompanied minors must book a hotel for a 3-night stay upon arrival:
    2. All students must get a COVID-19 molecular test 72 hours before their scheduled flight
    3. All students must use ArriveCan to enter their information before their scheduled flight:
    4. All students must have their ArriveCan receipt and test result ready before departure

Also note that all flights to and from Mexico and Caribbean countries have been suspended until April 30, 2021.

The following infographic provides useful step-by-step guidance on the new process:

For more information on Canadian travel requirements, please visit:

Visit for information on CHN’s Safe Arrival Protocol, which we are currently updating to reflect these recent changes. 

If you have additional questions or concerns, please contact your CHN Relationship Manager. 


CHN cannot guarantee that students will be able to return to their regular host family after they return from travelling due to the increased risk involved during the pandemic.

Additionally, for international travel requiring 14-day self isolation on return, students may be placed with a respite host family for the quarantine period (at additional cost).

For more information on Canadian travel requirements, visit

If students decide to travel:

    • They must register their trip details with their local CHN Relationship Manager, including destination and departure / return dates; and
    • They must take ALL THEIR BELONGINGS OR STORE THEM IN ANOTHER LOCATION prior to departure.  

If you have questions or concerns, please contact your CHN Relationship Manager.


You can now connect with us through WhatsApp and SMS/Text Message during regular business hours. Please update your contact lists. 

    • WhatsApp: +1 604 359 6134
    • SMS/Text: +1 604 229 7609


To get the latest facts on COVID-19 in Canada, please take a moment to review the Public Health Agency of Canada’s website:

Remember, facts, not fear will stop the spread of COVID-19:

    • Share facts and accurate information about the disease
    • Challenge myths and stereotypes
    • Choose words carefully. The way we communicate can affect the attitudes of others.

For more information about preventing and addressing the social stigma of COVID-19, download this World Health Organization guide.


The current travel restrictions and quarantine requirements related to the COVID-19 pandemic have required CHN to consider options for students to quarantine (self-isolate) on arrival. Our new “Safe Arrival” Protocol outlines expectations of students throughout their journey – from before they leave, while they are en route, on arrival, and guidelines for self isolation.

The protocol also provides guidelines, tips, and resources for hosts to consider when providing homestay during self isolation. Students and their natural parents will also be required to sign this document as a condition of acceptance in the homestay program.

This protocol will be updated as more direction becomes available from the Government of Canada and student countries of origin.

For more information, visit CHN’s “Safe Arrival” Protocol page.


Our “Safe Arrival Welcome Calendar” outlines expectations of students and includes a range of recommended activities to keep students engaged, healthy and safe each day they’re in isolation. We have reminded them to also connect with their school and include the required academic activities in their daily routine. Mental health support will be provided in partnership with’s KeepMe.Safe program.

For more information, please visit


Click to learn more about CHN’s Special Refund Policy: COVID-19


In addition to maintaining host capacity levels in general, CHN is committed to re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays.

We continue to monitor the issue closely, including daily review of host / anticipated-student numbers in every CHN community, and will send immediate updates if your program is affected.

Frequently Asked Questions

NOTE: These are high-level responses in a rapidly-changing situation. Our team is willing to work with you toward custom solutions to meet your specific needs. 

CHN Special Refund Policy: COVID-19

Click to learn more about CHN’s Special Refund Policy: COVID-19

What if a student or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

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If you have additional questions or concerns, please contact your Relationship Manager or email