COVID-19 Agent Updates

COVID-19 Agent Updates

2021 HOLIDAY TRAVEL (INCLUDING NEW TESTING REQUIREMENTS)

Student travel during the 2021 holiday season is NOT RECOMMENDED due to the ever-changing landscape of restrictions, potential border closures, quarantine expectations, and other health and safety concerns.

To better understand current travel restrictions, including new rules around having to qualify as a fully-vaccinated traveller in order to depart from a Canadian airport, visit: https://travel.gc.ca/travel-covid/travel-restrictions/exemptions

The Government of Canada has also implemented new testing requirements as a countermeasure to new variants. These measures include testing on arrival for all fully-vaccinated travellers arriving by air (arrivals from the United States are exempt). Fully-vaccinated travellers are also required to self-isolate while they await the results of their arrival test. For more information, visit: https://travel.gc.ca/travel-covid

If students decide to travel, CHN CANNOT GUARANTEE that they will be placed with their current or any other host family, and they may be subject to a $250 re-registration fee if relocated.

Additionally:

Students must register their trip details with their local CHN Relationship Manager, including destination and departure / return dates; and

They must take ALL THEIR BELONGINGS OR STORE THEM IN ANOTHER LOCATION prior to departure.

If you have questions or concerns about travel, please contact your CHN Relationship Manager or help@canadahomestaynetwork.ca

To read CHN’s updated Safe Arrival Protocol, visit: https://canadahomestaynetwork.ca/safearrival

HOLIDAY OFFICE CLOSURE (DEC 25 to JAN 3)

To allow our team to celebrate with their families, CHN offices will be closed from December 25, 2021 through January 3, 2022 inclusive. We will return to work on January 4, at which time we will resume regular services and will be able to respond to non-urgent emails.

FOR EMERGENCIES: Please call your local CHN number or CHN’s toll-free line at 1-877-444-4443 and press 1. Email will not be monitored during the holidays.

During this period, Activity Authorization Forms will not be processed. Students wishing to join trips or activities requiring approval from CHN must submit their forms before December 17, 2021 to ensure time for review and necessary arrangements.

To download the Activity Authorization Form, click: https://canadahomestaynetwork.ca/wp-content/uploads/2020/01/student_activity_authorization_form_fillable.pdf

NEW STUDENT MENTAL HEALTH SERVICE

The holidays can be a challenging time to be away from home. Students are encouraged to focus on self-care and rely on their host family if they are feeling lonely or isolated.

We’re here to help, too!

We recently introduced our new mental health support service for students: Stay Healthy at School by Study Insured.

Students can call or click 24/7 and speak with a credentialed counsellor in English or their own language about anything that is having an adverse effect on their mental health. Calls are completely private.

To access the service, students can call 1 833 646 1524 or download the the Aspiria app:

Apple
https://apps.apple.com/ca/app/aspiria-sap/id1580122624

Android
https://play.google.com/store/apps/details?id=com.snapclarity.app.aspiria

This service is available to all CHN students and all CHN students are automatically enrolled in the system.

In case of a mental-health crisis, call 9-1-1 right away.

COVID-19 VACCINE PASSPORTS/PROOF

In many Canadian provinces, proof of vaccine in the form of a passport, card, or other documentation is required to attend certain venues, services, and community resources.

For information on whether proof of vaccination is required in you student’s province, what proof is required/how to get proof, and links to more information about COVID vaccination, please visit:
https://canadahomestaynetwork.ca/covidvaccine

If your student has been vaccinated by a vaccine not authorized by Health Canada, visit the following Government of Canada link for recommendations:
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/guidance-documents/recommendations-those-vaccinated-with-vaccines-not-authorized-health-canada-staying-canada-live-work-study.html

Please be sure to check your student’s local public health authority website for real-time information on COVID-19 and counter measures in your community.

COVID-19 VACCINES 

Health authorities across Canada are supporting the COVID-19 vaccine rollout in all communities. International students are eligible to receive the vaccine for free depending on roll-out stage and, in some cases, length of stay.

Please have your student visit their local health authority website for information on the roll-out stage in your community, eligibility, and how to register to receive a vaccine.

This Government of Canada link is a good starting point:
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms/provincial-territorial-resources-covid-19.html

NEW WAYS TO GET IN TOUCH 

You can now connect with us through WhatsApp and SMS/Text Message during regular business hours. Please update your contact lists. 

    • WhatsApp: +1 604 359 6134
    • SMS/Text: +1 604 229 7609

LATEST COVID-19 IN CANADA INFO

To get the latest facts on COVID-19 in Canada, please take a moment to review the Public Health Agency of Canada’s website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Remember, facts, not fear will stop the spread of COVID-19:

    • Share facts and accurate information about the disease
    • Challenge myths and stereotypes
    • Choose words carefully. The way we communicate can affect the attitudes of others.

For more information about preventing and addressing the social stigma of COVID-19, download this World Health Organization guide.

CHN’S SAFE ARRIVAL WELCOME CALENDAR

Our “Safe Arrival Welcome Calendar” outlines expectations of students and includes a range of recommended activities to keep students engaged, healthy and safe each day they’re in isolation. We have reminded them to also connect with their school and include the required academic activities in their daily routine. Mental health support will be provided in partnership with Guard.me’s KeepMe.Safe program.

For more information, please visit https://canadahomestaynetwork.ca/safe-arrival-welcome-calendar/

REFUND POLICY

Click to learn more about CHN’s Special Refund Policy: COVID-19

CHN’S RESPONSE TO HOST CAPACITY CHALLENGES

In addition to maintaining host capacity levels in general, CHN is committed to re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays.

We continue to monitor the issue closely, including daily review of host / anticipated-student numbers in every CHN community, and will send immediate updates if your program is affected.

Frequently Asked Questions

NOTE: These are high-level responses in a rapidly-changing situation. Our team is willing to work with you toward custom solutions to meet your specific needs. 

CHN Special Refund Policy: COVID-19

Click to learn more about CHN’s Special Refund Policy: COVID-19

What if a student or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

Latest Host Communication

Latest Student Communication

If you have additional questions or concerns, please contact your Relationship Manager or email national@canadahomestaynetwork.ca.