COVID-19 Agent FAQs

[ Last Update 24-Aug-20 8:00 a.m. (PDT) ]

Please note that protocols for COVID-19 prevention and treatment are prescribed by governments at the local, provincial and nation levels in Canada. CHN is bound by these policies and they’re at the root of our approach to keeping students healthy and safe.

To get the latest facts on COVID-19 in Canada, please take a moment to review the Public Health Agency of Canada’s website:

Remember, facts, not fear will stop the spread of COVID-19:

  • Share facts and accurate information about the disease
  • Challenge myths and stereotypes
  • Choose words carefully. The way we communicate can affect the attitudes of others.

For more information about preventing and addressing the social stigma of COVID-19, download this World Health Organization guide.


The current travel restrictions and quarantine requirements related to the COVID-19 pandemic have required CHN to consider options for students to quarantine (self-isolate) on arrival. Our new “Safe Arrival” Protocol outlines expectations of students throughout their journey – from before they leave, while they are en route, on arrival, and guidelines for self isolation.

The protocol also provides guidelines, tips, and resources for hosts to consider when providing homestay during self isolation. Students and their natural parents will also be required to sign this document as a condition of acceptance in the homestay program.

This protocol will be updated as more direction becomes available from the Government of Canada and student countries of origin.

For more information, visit CHN’s “Safe Arrival” Protocol page.


Our “Safe Arrival Welcome Calendar” outlines expectations of students and includes a range of recommended activities to keep students engaged, healthy and safe each day they’re in isolation. We have reminded them to also connect with their school and include the required academic activities in their daily routine. Mental health support will be provided in partnership with’s KeepMe.Safe program.

For more information, please visit


We’ve updated our Special COVID-19 Refund Policy. Please note two versions.


In addition to maintaining host capacity levels in general, CHN is committed to re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays.

We continue to monitor the issue closely, including daily review of host / anticipated-student numbers in every CHN community, and will send immediate updates if your program is affected.

Frequently Asked Questions

NOTE: These are high-level responses in a rapidly-changing situation. Our team is willing to work with you toward custom solutions to meet your specific needs. 

CHN Special Refund Policy: COVID-19

Download CHN Special Refund Policy: COVID-19

What if a student or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

Latest Host Communication

Latest Student Communication

If you have additional questions or concerns, please contact your Relationship Manager or email