COVID-19 Agent FAQs

[ Last Update 31-Mar-20 4:00 p.m. (PDT) ]

CHN’S RESPONSE TO HOST CAPACITY CHALLENGES

In addition to maintaining host capacity levels in general, CHN is committed to re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays.

We continue to monitor the issue closely, including daily review of host / anticipated-student numbers in every CHN community, and will send immediate updates if your program is affected.

CHN’S “STUDENT CHECK” SERVICE DURING UNEXPECTED SCHOOL CLOSURES

To help keep minor students safe during unexpected school closures, CHN has developed a “Student Check” system wherein at least once per WEEKDAY our staff will check in (by telephone) on the student’s well being. THIS IS AN OPT-IN SERVICE. Hosts are asked to visit http://canadahomestaynetwork.ca/studentcheck/ and fill out the web form to sign-up.

Frequently Asked Questions

NOTE: These are high-level responses in a rapidly-changing situation. Our team is willing to work with you toward custom solutions to meet your specific needs. 

CHN Special Refund Policy: COVID-19

What if a student or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

What if a school closes or offers online courses? Will current students be allowed to stay at home all day in the homestay?

Students will be permitted to remain in homestay as long as there is no risk of infection to the host family.

For Minor Students:

Hosts who are not comfortable with minor students home alone during the day will offered relocation or given the option to:

  • Sign-up for CHN’s Student Check service, wherein at least once per WEEKDAY our staff will check in (by telephone) on the student’s well being; or,
  • Have the student stay with a friend during the day.

[ Self Isolation 1 of 2 ] If students ARE REQUIRED to self-isolate for 14 days after entering Canada, can they do it in their homestay?

For Minor Students:

  • CHN cannot be responsible for supervision of minors who require quarantine/isolation outside of hospital, and will not expect hosts to manage this. In this event, CHN would ask the natural parents to come to Canada to be with their child.

For Adult Students: 

  • Adults will need to find their own accommodation outside of CHN’s homestay program, at their own expense.

[ Self Isolation 2 of 2 ] If students ARE NOT REQUIRED to self-isolate after arriving in Canada (i.e. not travelling from a high-impact region), can they join their homestay right away?

If current government and school policies allow students to immediately attend campus upon their arrival, then they can go to homestay as well. However, this is at the sole discretion of their homestay host. If their host declines, the above Self Isolation Part 1 will apply.

Latest Host Communication [ as of 27-Mar-20 ]

SUBJECT: UPDATE: COVID-19 Student Numbers & FAQs [ 27-Mar-20 ]

Thank you for your continued  dedication to your students during this challenging time. Every day new  stories of positivity, resilience and flexibility emerge from our  amazing host community. We’re rising to the challenge, but the  landscape continues to shift.

Approximately 30% of our international students across Canada have returned to their  home country or have confirmed they are leaving by the end of next week.

In select cases, we’ve reached out to agents and natural parents to  encourage them to bring minor children home while travel is still  possible, this includes:

  • Nationalities that are not affected by travel restrictions; and
  • Students  living in major urban centres and nearby communities where direct  flights to their countries of origin are available (to reduce exposure  and potential issues with unexpected connecting-flight cancellations).

As an increasing number of countries begin to impose travel restrictions,  students who have not yet decided to return home may have difficulty securing travel arrangements after March 31. If you’ve been discussing  your students’ plans to return to their country, support them staying  with you regardless of school closures, or have concerns about your hosting commitments, please contact your local Relationship Manager as  soon as possible.

For more information, please visit: http://canadahomestaynetwork.ca/host-covid-19/

We continue to monitor COVID-19 and school closures closely, and will  revise our approach immediately as new information becomes available.

To get the latest facts on COVID-19 in Canada, please take moment to  review the Public Health Agency of  Canada’s website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Thank you again for your continued dedication, patience and understanding!

The CHN National Team

Latest Student Communication [ as of 20-Mar-20 ]

***IMPORTANT: If you plan to return to your country of origin, please contact your Relationship Manager as soon as possible. Under the circumstances, there is urgency around making travel arrangements.***

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

WHAT YOU NEED TO KNOW ABOUT COVID-19

  • Please continue to follow the house-rules of your homestay, and respect changes to any rules related to the health and safety of the household.
  • To protect yourself, your host family, and your community, we strongly recommend that you stay home during this time. Social-distancing, if done correctly, can slow transmission from person to person. We are making the same recommendation to your host family.
  • Social gatherings of any kind should be postponed until COVID-19 is under control
  • If you are experiencing COVID-19 symptoms, please follow instructions from the Public Health Agency of Canadahttps://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome. If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.
  • Read all communications from your school and school board CAREFULLY for more information specific to your program and community

FREE WELL-BEING WORKSHOP

One of our partners, Guard.Me, is offering a free one-hour webinar workshop to provide simple tips, practices and ideas on how to support your well-being and keep yourself and your community empowered, nourished and supported.

Students are invited to join on either March 24, March 31, April 2, or April 8 from 12:00pm to 1:00pm EDT or 6:00pm to 7:00pm EDT.

Join the webinar from your computer, tablet or smartphone by clicking on the link below. https://global.gotomeeting.com/join/147544413

New to GoToMeeting? Get the app now and be ready when your first meeting starts:
https://global.gotomeeting.com/install/147544413

We continue to monitor COVID-19 and school closures closely, and will revise our approach immediately as new information becomes available.

To get the latest facts on COVID-19 in Canada, please take moment to review the Public Health Agency of Canada’s website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Thank you for your continued patience and understanding!

The CHN National Team  

If you have additional questions or concerns, please contact your Relationship Manager or email national@canadahomestaynetwork.ca.