COVID-19 Client Updates
COVID-19 Client Updates
CHN SAFE ARRIVAL PROTOCOL UPDATES
To see the latest version of our Safe Arrival Protocol, visit: https://www.canadahomestaynetwork.ca/safearrival
NEW STUDENT MENTAL HEALTH SERVICE
We recently introduced our new mental health support service for students: Stay Healthy at School by Study Insured.
Students can call or click 24/7 and speak with a credentialed counsellor in English or their own language about anything that is having an adverse effect on their mental health. Calls are completely private.
To access the service, students can call 1 833 646 1524 or download the Aspiria app:
This service is available to all CHN students and all CHN students are automatically enrolled in the system.
In case of a mental-health crisis, call 9-1-1 right away.
COVID-19 VACCINE PASSPORTS/PROOF
In many Canadian provinces, proof of vaccine in the form of a passport, card, or other documentation is required to attend certain venues, services, and community resources.
Students have been encouraged to learn whether proof of vaccination is required in their province, what proof is required/how to get proof, and links to more information about COVID vaccination, at:
If students have been vaccinated by a vaccine not authorized by Health Canada, they have been asked to visit the following Government of Canada link for recommendations:
Health authorities across Canada are supporting the COVID-19 vaccine rollout in all communities. International students are eligible to receive the vaccine for free depending on roll-out stage and, in some cases, length of stay.
Students have been encouraged to visit their local health authority website for information on the roll-out stage in their community, eligibility, and how to register to receive a vaccine.
This Government of Canada link is a good starting point:
NEW WAYS TO GET IN TOUCH
You can now connect with us through WhatsApp and SMS/Text Message during regular business hours. Please update your contact lists.
- WhatsApp: +1 604 359 6134
- SMS/Text: +1 604 229 7609
CHN’S RESPONSE TO HOST CAPACITY CHALLENGES
In addition to maintaining host capacity levels in general, CHN is committed to re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays. Also, we are waiving student cancellation fees to support students who do not wish to travel to Canada at this time. Student cancellations, though unfortunate, will have a positive affect on capacity.
We continue to monitor the issue closely, including daily review of host / anticipated-student numbers in every CHN community, and will send immediate updates if your program is affected.
Frequently Asked Questions
CHN Special Refund Policy: COVID-19
Click to learn more about CHN’s Special Refund Policy: COVID-19
What if a student, host or anyone else in the homestay household shows symptoms of COVID-19?
Please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome so we can assist in any way we can.
If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.