COVID-19 Client FAQs

COVID-19 CANADIAN TRAVEL REQUIREMENTS

For the latest information on Canadian travel requirements, please visit our Safe Arrival Protocol page.

COVID-19 VACCINES 

Health authorities across Canada are supporting the COVID-19 vaccine rollout in all communities. International students are eligible to receive the vaccine for free depending on roll-out stage and, in some cases, length of stay.

Students have been encouraged to visit their local health authority website for information on the roll-out stage in their community, eligibility, and how to register to receive a vaccine.

This Government of Canada link is a good starting point:
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms/provincial-territorial-resources-covid-19.html 

NEW WAYS TO GET IN TOUCH 

You can now connect with us through WhatsApp and SMS/Text Message during regular business hours. Please update your contact lists. 

    • WhatsApp: +1 604 359 6134
    • SMS/Text: +1 604 229 7609

CHN’S RESPONSE TO HOST CAPACITY CHALLENGES

In addition to maintaining host capacity levels in general, CHN is committed to re-matching all students whose hosts cancel or whose hosts are unavailable due to student overstays. Also, we are waiving student cancellation fees to support students who do not wish to travel to Canada at this time. Student cancellations, though unfortunate, will have a positive affect on capacity.

We continue to monitor the issue closely, including daily review of host / anticipated-student numbers in every CHN community, and will send immediate updates if your program is affected.

CHN’S “STUDENT CHECK” SERVICE DURING UNEXPECTED SCHOOL CLOSURES

To help keep minor students safe during unexpected school closures, CHN has developed a “Student Check” system wherein at least once per WEEK our staff will check in (by telephone) on the student’s well being. THIS IS AN OPT-IN SERVICE. Hosts are asked to visit https://canadahomestaynetwork.ca/studentcheck/ and fill out the web form to sign-up.

Frequently Asked Questions

CHN Special Refund Policy: COVID-19

Click to learn more about CHN’s Special Refund Policy: COVID-19

What if a student, host or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

If you have additional questions or concerns, please contact your Relationship Manager or email national@canadahomestaynetwork.ca.