Fish for breakfast?
Homestay is all about students and hosts learning a new culture and trying to see things from a different perspective. It is amazing to see how a little time, patience, google translation and the mutual desire to understand each other can solve most of those host/student misunderstandings. However, it isn’t always smooth sailing and our hosts will attest that sometimes you need a little external knowledge and advice to get things solved. That’s why we’re making it easier to connect with our support team – with new channels like chat and text, and expanded service hours. From July we will also be launching a new national phone number and email for a faster response and easy, one stop shopping to guide you along your homestay journey.
Whether things get lost in translation or your student’s passport just gets lost, the team at CHN will always be standing by to help. There are a myriad of questions that can pop up at anytime and our relationship managers across the country have heard it all. We are now testing improvements to our support network in a few communities to better pool our knowledge and advise you on anything that might come up. Whether it’s what to do with that note from school or a request for fish for breakfast, we’ve got you covered!
Your local relationship manager will still be in the neighborhood and standing by, but the entire CHN Team will be backing them up. Hosts will be able to get the information they need when they need it. Keeping the lines of communication wide open among hosts, students, and the CHN team is critical for a successful homestay and we are changing for the better. Once we wrap up our testing and make our final tweaks we will be rolling out the changes across the country. Please stay tuned – we’ll be in touch with more details soon.