COVID-19 Host FAQs

[ Last Update 19-June-20 3:30 p.m. (PDT) ]

Thank you again for all you’re doing to support your students, especially the additional care and attention in keeping them healthy and safe.

If have concerns about your hosting commitments, please contact your Relationship Manager as soon as possible.


The current travel restrictions and quarantine requirements related to the COVID-19 pandemic have required CHN to consider options for students to quarantine (self-isolate) on arrival. Our new “Safe Arrival” Protocol outlines expectations of students throughout their journey – from before they leave, while they are en route, on arrival, and guidelines for quarantine (if required).

The protocol also provides guidelines, tips, and resources for hosts to consider when providing homestay during quarantine (if required). Students and their natural parents will also be required to sign this document as a condition of acceptance in the homestay program.

This protocol will be updated as more direction becomes available from the Government of Canada and student countries of origin.

Download and read CHN’s “Safe Arrival” Protocol.


Please follow instructions from the Public Health Agency of Canada: and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.


To help keep minor students safe, CHN has developed a “Student Check” system wherein at least once per week (by telephone) our staff will check in on the well-being of students.

THIS IS AN OPT-IN SERVICE. Please visit and fill out the web form to sign-up.

To get the latest facts on COVID-19 in Canada, please take moment to review the Public Health Agency of Canada’s website:

Thank you for your continued patience and understanding!

The CHN National Team  

Frequently Asked Questions

What if my student or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

What precautions are being taken for students coming in to ensure the safety of everyone (i.e. quarantine period rules)?

Students will need to observe all Public Health Agency of Canada (PHAC) guidelines in addition to the provincial and regional health authority guidelines at the time of arrival into Canada. In order to ensure that students are aware of these expectations, CHN has prepared a “Safe Arrival” Protocol that students must sign to acknowledge their understanding and compliance. CHN will conduct Zoom orientations on arrival, and work with our client educators to ensure consistent messaging to students.

What does the pandemic mean for summer and fall students? Do we have any students coming in?

As of June 19, 2020, the only students who are exempt from the travel restrictions, and therefore permitted to enter Canada, are those with a valid study permit, or those who were approved for a study permit on or before March 18, 2020. CHN is hopeful that Immigration, Refugees and Citizenship Canada (IRCC) will announce changes to these travel restrictions in time for the September intake of students, and we will update our hosts as soon as we know more.

I got a survey asking about if I would like to take domestic students. What does that mean? Whereabouts would they be coming from?

We’ve been hard at work coming up with innovative ways to overcome recent challenges, especially with less mobility between countries and uncertainty around immigration affecting how quickly international education will rebound.

The lightbulb came on, why can’t Canadian students also benefit from living in a home away from home while they study?

You can help us ramp up this new program in time for fall. Please send anyone you know who’s looking for student housing to They can also call 1 877 441 4443 ext. 2900 or email for more information.

How do I know if my student is extending their stay? Is anyone checking on the departure dates?

Students are still making decisions about extensions. While there are more flight options now, there are still severe limitations on available flights and itineraries. We are regularly communicating with students and their agents to encourage them to make arrangements, including a strong recommendation to stay in Canada this summer.

My students wants to go home and come back. I am worried if they know about the restrictions. Will they even be able to be let back in?

All students and agents have been advised of the following by email:

If students who are already in Canada choose to travel home for the summer, there is currently no guarantee they will be able to return to Canada due to the following possibilities:

For these reasons, we recommend that students continue to stay in Canada in anticipation of the fall semester. To keep their options open with minimal financial risk or impact, we have extended the following refund policy to the summer months:

  • Students considering staying in Canada this summer, who aren’t sure what they want to do in September, can book and pay for July and August only.
  • If they cancel their booking between June 1-30, they will receive a refund for August.
  • After July 1, students must provide one month (30 days) notice to leave the program. This applies to the summer months and beyond.

As always, if students need to change their plans, we encourage them to consider deferrals instead of cancellations.

Do we need to isolate from the public before a student arrives?

No, there is no need for you or your family to isolate before arrival. There is also no need for your family to isolate during the 14-day quarantine period after the student arrives.

Does saying "no" to hosting upon arrival affect me as a host going forward?

No, your status as a host will not be impacted by your decision to host this fall. We understand that everyone has to make decisions about hosting that is in your family’s best interest. We appreciate you and will be here when you’re ready to host again!

Will students insurance cover COVID-19 if they’re coming at their own risk?

It depends on their travel insurance plan. However, the two major providers that CHN partners with in Canada, Guard.Me and Study Insured, are both offering full coverage for medical services related to COVID-19.

If you have additional questions or concerns, please contact your Relationship Manager.