COVID-19 Host Updates

COVID-19 Host Updates


In many Canadian provinces, proof of vaccine in the form of a passport, card, or other documentation is required to attend certain venues, services, and community resources.

Students have been encouraged to learn whether proof of vaccination is required in their province, what proof is required/how to get proof, and links to more information about COVID vaccination, at:

If students have been vaccinated by a vaccine not authorized by Health Canada, they have been asked to visit the following Government of Canada link for recommendations:


Health authorities across Canada are supporting the COVID-19 vaccine rollout in all communities. International students are eligible to receive the vaccine for free depending on roll-out stage and, in some cases, length of stay.

Students have been encouraged to visit their local health authority website for information on the roll-out stage in their community, eligibility, and how to register to receive a vaccine.

This Government of Canada link is a good starting point: 


For the latest information on Canadian travel requirements, please visit our Safe Arrival Protocol page.


You can now connect with us through WhatsApp and SMS/Text Message during regular business hours. Please update your contact lists.

    • WhatsApp: +1 604 359 6134
    • SMS/Text: +1 604 229 7609


The best thing you can do to prevent spreading COVID-19 is to wash your hands frequently with warm water and soap for at least 20 seconds. If there are no hand-washing facilities available, use hand sanitizer containing at least 60% alcohol.

Hand sanitizers and hard surface disinfectants do not claim to kill coronaviruses. But they can help to lower the spread of microorganisms.

Learn about the best ways to clean your skin and surfaces to lower your risk of COVID-19 infection, here:


When worn properly, a person wearing a non-medical mask or face covering can reduce the spread of his or her own infectious respiratory droplets.

Non-medical face masks or face coverings should:

    • allow for easy breathing
    • fit securely to the head with ties or ear loops
    • maintain their shape after washing and drying
    • be changed as soon as possible if damp or dirty
    • be comfortable and not require frequent adjustment
    • be made of at least 2 layers of tightly woven material fabric (such as cotton or linen)
    • be large enough to completely and comfortably cover the nose and mouth without gaping
    • Some masks also include a pocket to accommodate a paper towel or disposable coffee filter, for increased benefit.

Non-medical masks or face coverings should:

    • not be shared with others
    • not impair vision or interfere with tasks
    • not be placed on children under the age of 2 years
    • not be made of plastic or other non-breathable materials
    • not be secured with tape or other inappropriate materials
    • not be made exclusively of materials that easily fall apart, such as tissues
    • not be placed on anyone unable to remove them without assistance or anyone who has trouble breathing
    • Download the poster on the do’s and don’ts of wearing a non-medical mask or face covering.

Learn more about the dos and don’ts of wearing a non-medical mask or face covering, here:


The Government of Canada has a suite of tools to help Canadians and visitors access services and get information on COVID-19.


As provinces and territories lift or adjust public health measures, please consider the risks associated with different settings and activities.

Minimize your risk by avoiding the 3 Cs:

    • Closed spaces with poor ventilation
    • Crowded places with many people nearby
    • Close faces, such as close-range conversations

Before going out, consider the risks and make informed choices to keep yourself, your family and your community safe. If a planned activity puts you at higher risk of getting COVID-19, consider avoiding it.

To learn more about how to reduce the risk of getting or spreading COVID-19, visit:


If you or your student are in self-isolation due to recent arrival to Canada, because of COVID-like symptoms or because of a positive test for COVID-19, please adhere to the guidelines as instructed by your local health authorities. Typically, this means isolating at home for 14 days, no venturing out in public except for emergencies, wearing appropriate PPE, and maintaining a 2-metre distance from others.

Under certain circumstances, failure to following self-isolation guidelines can lead to serious consequences including fines and criminal charges.

If you have any questions or need help, please contact your Relationship Manager.


When talking about COVID-19, facts, not fear will help stop the spread.

    • Share facts and accurate information about the disease
    • Challenge myths and stereotypes
    • Choose words carefully. The way we communicate can affect the attitudes of others.

For more information about preventing and addressing the social stigma of COVID-19, download this World Health Organization guide.


Many of our students require quarantine upon arrival, and you may be hosting your student during their quarantine period. Please note that if you are over 65 years of age or immunocompromised, Health Canada recommends against providing accommodation to students in quarantine.

We have developed a checklist for hosts to help better understand the expectations during the quarantine period. You will also be receiving an invitation to join our new online learning centre. You’ll be able to access short courses on a variety of hosting topics for free. Expect an invite from CHN Host Learning Centre by email.

Our “Safe Arrival Welcome Calendar” outlines expectations of students and includes a range of activities to keep students engaged, healthy and safe each day they’re in isolation. We have reminded them to also connect with their school and include the required academic activities in their daily routine. In addition, we’re committed to daily check-ins with students via phone, email, or other preferred methods like WhatsApp, and regular Zoom meetings so students can virtually connect with us and some of their peers. Mental health support will be provided in partnership with’s KeepMe.Safe program.


Please follow instructions from the Public Health Agency of Canada: and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

To get the latest facts on COVID-19 in Canada, please take moment to review the Public Health Agency of Canada’s website:

Frequently Asked Questions

What if my student or anyone else in the homestay household shows symptoms of COVID-19?

Please follow instructions from the Public Health Agency of Canada: and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

What precautions are being taken for students coming in to ensure the safety of everyone (i.e. quarantine period rules)?

Students need to observe all Public Health Agency of Canada (PHAC) guidelines in addition to the provincial and regional health authority guidelines at the time of arrival into Canada. In order to ensure that students are aware of these expectations, CHN has prepared a “Safe Arrival” Protocol that students must sign to acknowledge their understanding and compliance.

Do we need to isolate from the public before a student arrives?

No, there is no need for you or your family to isolate before arrival. There is also no need for your family to isolate during the 14-day quarantine period after the student arrives.

Will students insurance cover COVID-19 if they’re coming at their own risk?

It depends on their travel insurance plan. However, the two major providers that CHN partners with in Canada, Guard.Me and Study Insured, are both offering full coverage for medical services related to COVID-19.

If you have additional questions or concerns, please contact your Relationship Manager.