COVID-19 Parent FAQs

[ Last Update 17-Jul-20 4:00 p.m. (PDT) ]

IMPORTANT: If your child is returning home, please:

  • Contact your Relationship Manager as soon as possible; and
  • Ensure your child takes ALL their belongings with them or arranges storage at an alternate location regardless of future study plans

We continue to monitor COVID-19 and school closures closely, and will revise our approach immediately as new information becomes available.


The current travel restrictions and quarantine requirements related to the COVID-19 pandemic have required CHN to consider options for students to quarantine (self-isolate) on arrival. Our new “Safe Arrival” Protocol outlines expectations of students throughout their journey – from before they leave, while they are en route, on arrival, and guidelines for quarantine (if required).

The protocol also provides guidelines, tips, and resources for hosts to consider when providing homestay during quarantine (if required). Students and their natural parents will also be required to sign this document as a condition of acceptance in the homestay program.

This protocol will be updated as more direction becomes available from the Government of Canada and student countries of origin.

For more information, visit CHN’s “Safe Arrival” Protocol page.

To get the latest facts on COVID-19 in Canada, please take moment to review the Public Health Agency of Canada’s website:

Thank you for your continued patience and understanding!

The CHN National Team  

Frequently Asked Questions

CHN Special Refund Policy: COVID-19

Download CHN Special Refund Policy: COVID-19

If my child returns home, do they need to take all their belongings?

Yes. When you child returns to your country of origin, please have them take ALL their belongings with them or arrange storage in an alternate location (regardless of future study plans).

If you have additional questions or concerns, please contact your Relationship Manager.