COVID-19 Student FAQs

[ Last Update 30-June-20 11:00 a.m. (PDT) ]

UPDATE: SUMMER TRAVEL 

If you travel home for the summer, there is currently no guarantee you will be able to return to Canada due to the following possibilities:

    • Border closures
    • Issues getting study permits renewed; and
    • Ability to satisfy “Safe Arrival Procedure” requirements

For these reasons, you may be wondering how best to keep your options open with minimal financial risk or impact. It might help to know that:

    1. If you are considering staying in Canada this summer, but you aren’t sure what you want to do in September, you can book and pay for July and August only.
    2. If you cancel your booking before June 1, you will receive a full refund for both July and August. If you cancel between June 1-30, you will receive a refund for August only.
    3. After July 1, you must provide one month (30 days) notice to leave the program. This applies to the summer months and beyond.

As always, if you need to change your plans, we encourage you to consider deferrals instead of cancellations. If you have questions, please contact your Relationship Manager.

IMPORTANT If you plan to return to your country of origin:

    • Please take ALL your belongings with you or arrange to store them at an alternate location regardless of your future study plans.
    • Contact your Relationship Manager as soon as possible. Under the circumstances, there is urgency around making travel arrangements.

Also, please contact your embassy or consulate in Canada to ensure that your presence in Canada is registered and to get additional information related to travel and/or repatriation. For a full list of consulates in Canada, visit the Global Affairs website.

“SAFE ARRIVAL” PROTOCOL

The current travel restrictions and quarantine requirements related to the COVID-19 pandemic have required CHN to consider options for students to quarantine (self-isolate) on arrival. Our new “Safe Arrival” Protocol outlines expectations of students throughout their journey – from before they leave, while they are en route, on arrival, and guidelines for quarantine (if required).

The protocol also provides guidelines, tips, and resources for hosts to consider when providing homestay during quarantine (if required). Students and their natural parents will also be required to sign this document as a condition of acceptance in the homestay program.

This protocol will be updated as more direction becomes available from the Government of Canada and student countries of origin.

Download and read CHN’s “Safe Arrival” Protocol.

REMINDER: IF YOU EXPERIENCE COVID-19 SYMPTOMS

Please notify your host family, follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i, and Inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

To get the latest facts on COVID-19 in Canada, please take a moment to review the Public Health Agency of Canada’s website: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html

Thank you for your patience and understanding!

The CHN National Team  

Frequently Asked Questions

CHN Special Refund Policy: COVID-19

Download CHN Special Refund Policy: COVID-19

If I return home, do I need to take all my belongings?

Yes. When you return to your country of origin, please take ALL your belongings with you or arrange to store them in an alternate location (regardless of your future study plans).

What if I have COVID-19 symptoms?

Please follow instructions from the Public Health Agency of Canada: https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/symptoms.html#i and inform your Relationship Manager of the outcome so we can assist in any way we can.

If you cannot reach your Relationship Manager, please call our emergency line at 1-877-441-4443 ext. 1.

How can I do my part to stop the spread of the virus?

In order to protect yourself, your host family, and your community, we strongly recommend that you stay home during this time. Social-distancing, if done correctly, can slow transmission from person to person and is currently the only tool available to fight the virus. We hope that you will follow Public Health’s recommendation and do your part to stop the spread of COVID-19.

Can I meet up with a small group of friends at someone’s home?

Even though it can be difficult not to see your friends, all social gatherings should be postponed until the virus is under control. As symptoms often do not show until at least five days after exposure, you cannot know who has the virus. Even if you are young and healthy, please consider your host family and how serious this illness can be for those who are vulnerable, like older people.

What are some activities I can do while schools are closed?

  • Watch movies or read books that are fully in English- this is a great way to practice and improve your English skills.
  • Play board games
  • Bake something or cook a meal from your home country with your host
  • Video call your family and friends
  • Work on an art project or craft
  • Do a workout video on YouTube
  • Write in a journal
  • Read a book – in English!
  • Organize and clean your room
  • Have an at-home spa day
  • Practice an instrument
  • Help out around the house
  • Ask your host family to teach you about their hobby
  • Meditate
  • Take a free course online
  • Listen to a podcast or audiobook

Where can I find information to apply, renew or extend my Canadian study permit and other news related to Canadian immigration?

If you have additional questions or concerns, please contact your Relationship Manager.