CHN’s policy documents required by Ontario’s accessible customer service standards are available by clicking here.  For more information or an accessibility request, please contact us.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them in homestay. The same standard homestay fees will be charged for support persons living in homestay.

Service Disruptions

In the event of a planned or unexpected disruption to online web services for customers with disabilities CHN will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be made publicly available here, on our website.


Customers who wish to provide feedback on the way CHN provides goods and services to people with disabilities can provide feedback in person, by phone, in writing, by email, or on disk. All feedback, including complaints, will be handled by the Regional Director for their area. Customers can expect to hear back within 21 days.

CHN follows the standards and rules on providing accessible customer service set out in the Accessibility Standards for Customer Service (Ontario Regulation 429/07). 

Review our Accessibility Policy.